I’m pleased to highlight a new open role at Quarles: “Senior Manager, Conflicts and Intake” —

• We are looking for a Senior Manager, Conflicts and Intake to join our Milwaukee or Phoenix office preferred.
• Under the direction of the Associate General Counsel, the Senior Conflicts & Intake Manager oversees the daily operations of the conflicts and intake staff and strategically positions the department by taking advantage of emerging technologies and identifying trends in the U.S. legal industry to stay ahead of potential new business issues and attorney and client expectations.

Responsibilities/Duties:

• Oversee the daily operations of both Conflicts and Intake by ensuring the work queues are properly staffed and within acceptable turn-around times.Assign requests as necessary to ensure work is timely completed and the equitable distribution of difficult requests.
• Plan, develop and administer policies, systems and procedures to facilitate the efficient and effective handling of conflicts requests and new matter openings.This includes, but is not limited to:
  • writing training materials, work instructions, and procedures to ensure consistent processing for staff and legal teams;
  • working with our Intapp consultants and firm stakeholders to continuously improve the user experience and accurate reflection of what is in the database; and
  • participating in vendor user groups and demonstrations to discover new ways to use current systems and identifying potential new vendors who can improve existing processing methods.
• Analyze workflow trends and recommend changes to existing staff, as needed.
• Interview, hire and train new conflicts and intake staff. Ensuring consistent and complete training includes educating staff on the fundamentals of law firm operations, special practice group considerations, the ethical rules as well as business sensitivities and policies.The Senior Manager uses several training methods including lecture-style instruction, providing reading materials and research questions, and interactive training involving examples and practice.Monitor and check new staff work until proficient.
• Perform quality control audits on conflict requests and matter openings and meet with staff to discuss issues and ways to improve.
• Conduct periodic staff meetings and one-on-one meetings to build a collegial atmosphere and encourage the exchange of ideas to better serve the department.
• Conduct new hire orientation meetings with incoming legal assistants, partners, of counsel and associates outlining the department structure, how to open a matter and submit a conflict check.
• Identify opportunities to uptrain legal assistants on new processes or efficiencies.
• Manage rush requests by identifying improper use of rushes and working with legal team to limit rush requests.
• Perform conflicts checks, conflicts clearance and new matter openings, as needed, to maintain turnaround expectations.
• Coordinate and assist with lateral attorney integration tasks.Work with the Recruiting team and Lateral Conflicts Analyst(s) to develop tracking system and other communication tools to ensure the department can meet partner expectations.
• Oversee testing of newly developed processes, reports, workflows, etc. by participating in testing and developing a test group who can provide relevant feedback to ensure a seamless deployment that occurs at the earliest possible opportunity.
• Develop and maintain an intranet page to serve as a resource for firm staff and attorneys to easily locate conflicts policies and ethical rules, firm business issues, and how-to instructions for conflicts and intake processes.
• The Senior Manager is also responsible, in special situations, for drafting and reviewing waivers, non-standard engagement letters, identifying the need for and overseeing implementation of ethical walls, as well as providing back-up to the Conflict Counsels in doing the same.
• The Senior Manager has difficult discussions with partners and legal staff when questions and issues are escalated from department staff.
• Assist with the review of Outside Counsel Guidelines, Onyx integration and rule development.
• Complete special projects as assigned.

This position is eligible for a hybrid work arrangement. Manager must be available in-person in at least one of our offices on appropriate days such as: to meet or work with visitors to the office, attend meetings, mentor staff, participate in office activities, or upon the request of management.

Education/Experience:

• J.D. from an accredited law school and active bar license in at least one jurisdiction, preferred.
• 5+ years prior conflict and intake experience at a large firm (AmLaw200), required.
• Phoenix or Milwaukee office, preferred.
• Prior experience working with Intapp, required.
• Hands on experience using computer database software required.
• Proficient in Microsoft Suite (Word, PowerPoint, Excel, Outlook, Teams) and Adobe.
• Working knowledge of the rules of professional conduct, required.
• Supervisory experience required.
• Strong communication, organization and interpersonal skills including the ability to effectively communicate with partners and legal staff.
• Ability to develop positive working relationships with people at all levels of the organization.
• Ability to build a positive team environment in-person and virtually.
• Ability to clearly explain policies and require compliance.
• Work additional hours as needed to fulfill job requirements.

This is not intended to be an all-inclusive list rather a representation of the types of duties and responsibilities that will evolve over time.

 

See the complete job posting for more details on the job and to apply for this position.

About Quarles

Our team of business professionals — across functions such as finance, human resources, marketing and business development, information technology and office administration — plays a pivotal role in the ongoing success of the firm. Our leadership recognizes this and so do our attorneys. That’s why we’re as committed to your growth as you are to ours. At Quarles, you will be surrounded by colleagues who are focused on the success of the team, who want to see you succeed and who are as persistent and hard-working as you. You will be part of a culture where great people are working to achieve great things, together, and where the contributions of every individual — attorney and business professional — are equally valued.

For more detail, see their careers page.

 

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